Returns Policy

We take pride when you are happy with your purchase. We are confident that you will love the quality of our bedding, as much as we do. But if you have changed your mind after receiving our products & wish to return them please call us (on 0208 954 0020) to discuss.

Alternatively you can email us at: info@strawberryandcream-home.com including your order number, the item/s you wish to return, and briefly stating your reason for return. Please include a daytime contact number (in case we need to contact you via phone).

We offer our customers FREE returns only if returning the goods back from a UK address. Please note that we only offer FREE returns to customers who purchase directly from our website.*

*Items bought during any promotional offer or sale are not eligible for a return or refund but may be exchanged.

Returns & refunds

Getting a refund:

If you have not bought our products directly from our webstore, but through a retailer or other source, and you wish to receive a refund or make an exchange, please contact them directly to process your request. Please note that we will not bear any responsibility, under any circumstances, for making an exchange or refund on their behalf.

For customers who purchase directly from our website, refunds will only be made if the following criteria is satisfied:

1. The return is made within 30 days from the date when the goods are delivered and signed for as received.
2. For health and hygiene reasons we are unable to offer refunds or exchanges on any of our bedding products unless they are returned to us unused and in their original condition, fold, and packaging.

We reserve the right to inspect these goods and determine whether a refund can be made. Please allow up to 21 working days for your refund claim to be processed. We will email you, notifying whether the refund application has been successful and the amount that will be reimbursed.

Returning part of your order:

Please note, that depending on your order value, discounts may already have been built in. Choosing to return some of the items may affect the discount applicable on the items you decide to keep. We will calculate the price for the items you choose to keep, and deduct that amount from the original order value. We will refund the balance to you.

How to return goods:

We use the services of DPD, and will give further instructions by email on how to make a return once you contact us.

We ask that you retain all documents that show proof of posting together with tracking reference details. Items lost in transit, where proof documents are not retained, will be treated as if no returns have been made.

Exchanges:

We allow exchanges to be made. Simply follow the Returns process stated above. 

Once we have received the goods you wish to exchange, we will inspect these to ensure they are unused, unwashed, and in its original condition and packaging.

Once satisfied, we will exchange these. Price differences may arise if exchanges are in relation to a different size / product request. Consequently any price difference, if it arises, may be payable by you to Strawberry & Cream – Home, or vice versa.

The new exchanged goods will be delivered to the same address stated at the time you placed the original order - unless instructed otherwise in writing.

Defective Goods:

For product(s) that are defective, or other errors relating to your order, you must notify us of these within 7 days from the date when the goods are delivered to you.

We will ask whether you prefer a refund or a replacement of these goods. In either case, we will satisfy your request at no additional cost to you including costs you may incur in returning the defective products to us. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.