Terms & Conditions

TERMS AND CONDITIONS FOR OSHWAL TRADING LIMITED T/A STRAWBERRY AND CREAM-HOME

These Terms and Conditions tell you the rules for using our website www.strawberry-cream.com (our Website).

By using the Website, you agree to be bound by these Terms and Conditions. The services described are provided in England and the statements made on this Website are governed by English Law.

You should read these Terms and Conditions carefully before using the Website and if you are uncertain you should either contact: info@strawberry-cream.com or discontinue using this Website.

1. Who we are and how to contact us

The Website is a site operated by Oshwal Trading Limited ("Company"). We are a registered limited company under company number 08680862 established under and governed by English Law and our registered office is at 12 Craigweil Drive, Stanmore, Middlesex, HA7 4TU.

To contact us, please email info@strawberry-cream.com or telephone us on 0333 0112227.

2. Use

All material on this Website and unless otherwise specified belongs to the Company. 

Except as stated in the paragraph below, the contents of this Website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the express written permission of the Company. You may not remove any trademark, copyright or other proprietary notice. 

You may print or download to disk the contents of an individual page of this Website for the purposes of private and personal non-commercial use. You may make an electronically stored, transient copy of the content of this Website for the purpose of viewing it while connected to the Internet only, however, you may only make one such copy of any content. 

3. Our Products and Pricing

Please note that all products listed for sale on our website are subject to availability.

Product images on our website are for illustrative purposes only. Please note that bed frames & mattresses come in different heights and thickness respectively. Our bedding products (e.g. Flat Sheet) may therefore fit differently on your bed, compared to what our product images illustrate. You should also bear in mind that, with the Flat Sheet, sizes become larger with a bigger bed - and therefore the edges of this product may drag on the floor at the foot of the bed if you choose to not have the Flat Sheet tucked under your mattress (i.e. leave the Flat Sheet untucked). We have also made every effort to display the colours of our images on the website to match the actual colours in the physical goods. However, the products you receive may be slightly different in colour to the images you see on our website.

Please note that we reserve the right to change product prices and product offerings without notice. The price you pay for the products will be the price displayed at the time of your actual purchase. The prices displayed on the website at any given time are only valid for that moment.

At present, we only supply goods to UK & countries within the European Union – excluding Germany. Prices are shown in GBP, and are inclusive of UK VAT (currently set at 20%). If you live in the European Union, you have the option available from the website to view our product prices in Euros.

At present, for UK customers, our product prices are inclusive of Free Delivery on orders over £60. For orders worth £60 or under a Delivery Charge of £4.95 will be added at checkout. Delivery charges will be applicable for customers from European Union countries. For European Union customers, these delivery charges will be calculated at checkout.

4. Delivery of the Products

We offer Free Delivery to UK & Northern Ireland customers on orders over £60, and subsidise delivery costs for European Union countries based customers by GBP 10.00. For European Union countries based customers, the differential in delivery costs payable will be calculated at checkout.

Customers should allow for the following estimated lead times, from the time of purchase to when they receive the goods:

United Kingdom & Northern Ireland: Between 1-3 working days, but allow up to 5 working days

Rest of Europe: Between 4 – 7 days

We aim to dispatch all orders placed by 1pm (GMT) on the same day. Orders placed after 1pm (GMT) will be processed on the next working day. Orders placed on Saturdays, Sundays & UK recognised public holidays will only be processed the next working day, from these days.

Please note that you will bear responsibility for providing us with up-to-date contact details in your Customer Account or when making any enquiries.

Events Outside Our Control

An "Event Outside Our Control" means any act or event beyond our reasonable control including – without limitation – strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, failure of public or private telecommunications networks, impossibility of the use of motor transport or other means of public or private transport, road traffic accidents, road closures or mechanical failure.

When an “Event Outside Our Control” occurs, we will not be liable or responsible for any failure to perform, or a delay in performance of our duty to deliver the products you purchase. When such an event occurs, we will contact you as soon as possible to notify you.

Please refer to our Delivery Policy for more information.

5. Your Right to Cancel and Returns

We take pride when you are happy with your purchase. But if you have changed your mind after receiving our products & wish to return them please email us at: info@strawberry-cream.com including your order number, the item/s you wish to return, briefly stating your reason for return. Please include a daytime contact number (in case we need to contact you via phone).

5a) Getting a Refund

Refunds will only be made if the following criteria is satisfied:

  1. The refund claim is made within 30 days from the date when the goods are delivered and signed for as received.
  2. Goods are unused, unwashed, and in its original condition and packaging.

We reserve the right to inspect these goods and determine whether a refund can be made. Please allow up to 21 working days for your refund claim to be processed. We will email you, notifying whether the refund application has been successful and the amount that will be reimbursed.

5b) Returning part of your order

Please note, that depending on your order value, discounts may already have been built in. Choosing to return some of the items may affect the discount applicable on the items you decide to keep. We will calculate the price for the items you choose to keep, and deduct that amount from the original order value. We will refund the balance to you.

5c) Product Exchanges

We allow exchanges to be made. For both UK & EU based customers, simply follow the Returns process stated above. Once we have received the goods you wish to exchange, we will inspect these to ensure they are unused, unwashed, and in its original condition and packaging. Once satisfied, we will exchange these. Price differences may arise if exchanges are in relation to a different size / product request. Consequently any price difference, if it arises, may be payable by you to Strawberry & Cream – Home, or vice versa.

The new exchanged goods will be delivered to the same address stated at the time you placed the original order - unless instructed otherwise in writing. Please note that delivery and handling costs incurred in shipping the exchanged goods back to you will be chargeable in full.

5d) How to return goods

We ask that you use the services of a reputable courier e.g. Collect+ (if you are a UK customer) or DPD, DHL, FedEX or UPS (if you are a customer outside of the UK) when making returns. Although rare, items sometimes do get lost in transit. We therefore strongly recommend that you obtain sufficient insurance cover provided by the courier, and choose the option of “Signature on Delivery” – to cover the cost of goods in the event it gets lost in transit.

We ask that you obtain and retain all documents that show proof of posting (e.g. receipt/invoice), together with tracking reference details and other important information. Items lost in transit will be treated as if no returns have been made.

When returning goods to us – whether to get a refund or to request a product exchange – you must return all items that form a product set. For example if you have bought a set of pillow cases, and want a refund or exchange you must return both pillow cases (and just one). If you fail to do so, we reserve the right not to exchange or refund the product. This criteria also applies if the purchase relates to a product sold as a bundled set.

5e) Defective Goods

For product(s) that are defective, or other errors relating to your order, you must notify us of these within 7 days from the date when the goods are delivered to you.

We will contact you and ask whether you prefer a refund or a replacement of these goods. In either case, we will satisfy your request at no additional cost to you including costs you may incur in returning the defective products to us. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

6. Payment and Charges

We accept payment through major credit / debit cards, and via the Klarna payment gateway. Payment for the products and all applicable delivery charges is in advance, with the exception of payments made using the Klarna payment service – where Klarna will invoice you directly for payment after a set period, depending on their instalment payment option that you have chosen and be approved of (i.e. “Pay in 30 Days” or “Pay in 3 Instalments”). In all other cases, we will charge your debit card or credit card when we send the Confirmation Email.

More information on how to pay using Klarna is explained in section 7 below.

7. Paying using Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 installments
  • Pay Later

Please see our Klarna Payments information page for full details.

Further information and Klarna’s user terms you can find here, whilst general information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

8. Warranty

The Company try to make sure that information contained on this Website is as accurate as possible. However, we give no warranty of any kind regarding the Website. The Company does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this Website and expressly disclaims all warranties and conditions, including implied warranties and conditions and those arising by statute or otherwise in law or from a course of dealing or usage in trade. 

Information contained within this Website is for information purposes only.

Hypertext links enable you to access other websites on the Internet not owned by the Company. In providing these links, we do not endorse in any respect the contents of any other website, nor do we accept any liability for any such contents. We will have no liability in respect of any material hyper-linked to our Website which includes, but is not limited to, material that may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with applicable law or regulations in force from time to time. 

9. Liability

The Company assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer or other equipment or other property on account of your access to, use of, or browsing in the Website. In no event shall the Company be liable for any injury, loss, claim, damages, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise. The entire risk as to the quality, performance and use of this Website is with you. Any communications, messages and other information obtained while using the Website is obtained at your risk and you bear the entire responsibility for any losses that you may experience as a result of your use of our Website. 

10. Indemnity 

You shall indemnify and keep the Company indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by the Company whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of these Terms and Conditions. 

11. Trademarks 

The display of any trademark on this Website does not imply that any license has been granted by its owner. No trademark infringement is intended and no suggestion is made that the owner of the trademark endorses our product or services. Equally, our display of the trademark does not constitute an endorsement or approval by us of the trademark owner, its Website or its product and/or services. 

12. Data Protection and Privacy 

These terms of use refer to the following additional terms, which also apply to your use of our Website:

  • Our cookie policy.
  • Our privacy policy. We will retain data about you which we obtain as a result of you visiting this Website. We may use that information to provide you with details of products or services (whether provided by us or others) which we believe may interest you, unless you indicate at the relevant part of the Website to the contrary. You agree that your registration data and other information provided by you will be processed in accordance with our privacy policy.

13. Severability 

If any part of these Terms and Conditions for any reason is declared invalid by a court of competent jurisdiction, this will not affect the validity of any remaining part of the Terms. Any such remaining part will remain in full force and effect as if the invalid part of the Terms had been eliminated. 

14. Termination

Your access to and use of our Website may be terminated by us by notice with immediate effect at any time and for any reasons or no reason. 

15. Changes to these Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time. Your use of the Website following such changes constitute your acceptance of these changes. Every time you wish to use our Website, please check the Terms and Conditions to ensure you understand the terms that apply at that time.

16. Entire Agreement

These Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter. 

17. Governing Law 

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales. 

If you require any further information, please email us at info@strawberry-cream.com  or write to us at: 12 Craigweil Drive, Stanmore, Middlesex, HA7 4TU.